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Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
Monday 10:00 AM - 08:00 PM
Tuesday 10:00 AM - 08:00 PM
Wednesday 10:00 AM - 08:00 PM
Thursday 10:00 AM - 08:00 PM
Friday 10:00 AM - 08:00 PM
Saturday 10:00 AM - 08:00 PM
Sunday 11:00 AM - 07:00 PM
About Ashley
The Ashley Store in Florence, KY represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Ashley Store is the furniture store Northern Kentucky residents trust to provide quality home furnishings for every room. Unlike other furniture stores in the Ohio and Kentucky areas, we pride ourselves on offering the most extensive selection of furniture, mattresses and accessories. Ashley Store in Florence is your one-stop shop for all your furniture needs. Our store is conveniently located on Burlington Pike at Mall Road.
Customer Service
(859) 282-3413
Monday 10:00 AM - 06:30 PM
Tuesday 10:00 AM - 06:30 PM
Wednesday 10:00 AM - 06:30 PM
Thursday 10:00 AM - 06:30 PM
Friday 10:00 AM - 06:30 PM
Saturday 10:00 AM - 06:30 PM
Sunday Closed
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Ashley Store Florence, KY
What our customers say
4.2
(1147 reviews)
5
69%
4
6%
3
5%
2
3%
1
17%
FILTERStar Ratings
(776)
(56)
(35)
(22)
(183)
Joni Prindle
Aug 05, 2024
We bought a couch and loveseat off the floor here and when it was delivered it didn’t have the cords with it. The delivery is very expensive and we had to drive over 2 times to get the cord. Was not happy!
Barbara Sumpter
Aug 03, 2024
Absolutely wonderful experience with Stephanie! She’s the reason I returned to the Florence store to purchase. Can’t wait to get new sunroom furniture. I will definitely shop with Steph next time I need furnishings! Thanks!
Colleen Curtis
Aug 02, 2024
Cole took care of us today! Thank you!
Michael Schneider
Jul 31, 2024
Walked into to Ashley to see about bedding and was greeted by Dale, who was great. He had us do a sleep a test. Will likely be back to get a purple mattress after learning of the gel flex technology. Very friendly staff over all, would recommend seeing Dale for all bedding needs and furniture.
Steve B
Jul 30, 2024
1 month out of warranty and they turn a blind eye to the table is literally peeling up. You'd think they'd want to take care of their customers, but apparently not. If it was MY furniture store, I'd want to keep a good reputation. I'm including a few pics of the surface. This table was not abused in any way and only mild dish soap used to clean it
Brian Rensel
Jul 28, 2024
I've had a great experience with Ashley. High quality comfortable furnature at a decent price. My salesman Roy was awesome.
Katelynn Sanford
Jul 19, 2024
My salesman was great, super helpful and informative. However the details of when my furniture would be delivered were incorrect. It ended up taking an additional 2 weeks which made it almost a month before I received my items.The delivery men were exceptional and shared my excitement once I did receive my items. Nothing is perfect but I would still suggest more accuracy in delivery time frames.I LOVE my new couch and chair!
Danica Kay
Jul 16, 2024
Mike was great, really helped us figure out exactly what we needed. 10/10 service! Thanks again Mike!
Justin Arnold
Jul 14, 2024
Cole was our salesperson and he was awesome! He set us up with the best bed we ever had and we're good to go for the next 10 years. Thanks Cole!
Robert Smith
Jul 14, 2024
Both visits great service
Joe Barker
Jul 14, 2024
Steph at Florence was patient and extremely helpful. Once she understood our preferences, she was able to show us a number of great options. Great experience, and thanks!
Alexandra Barker
Jul 13, 2024
Steph was super helpful in finding a sectional and recliner for my parents!
Sara Oakes
Jul 09, 2024
I purchased a $3000 sectional sofa here in 2021. Not even three years later almost all of the seat decking under the cushions have either torn or ripped out completely to the point you can't even sit properly on the sofa without sinking to the floor. I've spent the last 6 months trying to get these replaced/repaired and was told they are not covered under any warranty that I purchased along with the sofa (5 year extended warranty).Finally today, from my out of pocket cost Ashley sends a service tech out to repair the sectional and I'm told he wasn't given enough time so he can't do the job.He also tells me he has never seen a more poorly made sofa. He called it a "covid special". WHAT A JOKE.I guess now I'm just supposed to deal with a broken $3000 sectional that I can't even sit on. You can't even actually speak to a customer service rep, everything has to go through chat or be submitted via email.Do yourself a favor and GO ANYWHERE ELSE!!
Guillermo Mendez
Jul 07, 2024
We are so pleased with the quality of service provided by Roy Strader in purchasing our furniture. It was a pleasure from A to Z, and we will recommend him and Ashley/Morris for our future furniture purchases.
Sabrina Klein
Jul 06, 2024
Roy Strader was great! He was so kind and helpful. We are a return customer because of him! Sabrina K
G K
Jul 06, 2024
Roy Strader is the best! He was so kind, helpful and went out of his way to serve us. Gary K
Rich Hidy
Jul 05, 2024
Great experience and Cole was very helpful
Dustin Cooper
Jul 05, 2024
Today me and my girlfriend went shopping for a new bed and Cole helped us out and he was amazing! Super kind and went above and beyond to do everything he could to help us and we left finding something we loved and we are beyond happy! Thanks Cole! I’d give you 10 stars if I could!
Jarrod Green
Jul 05, 2024
Cole was great to work with. Was able to point us in the right direction and made everthing very easy. Highly recommend.
Pam Hiles
Jul 04, 2024
Cole did a fantastic job helping us on our Stearns. Phenomenal guy def recommend
Adrienne Johnson
Jul 04, 2024
Caleb was very helpful, not pushy and quite charming. I love my new mcm table and chairs! I will shop with Ashley again.
Jeff Esplin
Jul 02, 2024
Experience was pleasant and fun, Wayne was great!
David Kalfas
Jul 01, 2024
Great buying experience from start to finish. Steph was helpful with finding a couch that matched our space, figuring out financing, and arranging delivery.The delivery team was fast and careful. Couch looks great in the space. Definitely will be returning for future furniture needs.
Brayden Trattles
Jun 30, 2024
Cole and Mike did awesome! Really loved there service
Savannah Williams
Jun 30, 2024
Cole is great! Wonderful guy. He stayed with us and got us in and out with no hassle!
Kathryn Lepisto
Jun 30, 2024
My fiancé and I purchased a purple mattress last weekend at the Florence location. Our sale guy was Cole and unfortunately our visit was a bit frustrating. Cole was all over the place, very scattered brain, it was a hassle and everything took way longer than it should have. Due to this he messed up our delivery by putting wrong information giving us a bronze delivery when we paid for platinum delivery. Right before we were leaving he asked my fiancé to scan a QR code to do a review on his performance for that day and instead of letting my fiancé do the review Cole went ahead and gave himself 5 stars before my fiancé can give him the “proper” review. My fiancé even told him “wow you’re really going to go ahead and give yourself a 5 star review” the next time we purchase from Ashley we will make sure someone else helps us out!
Jamie Allen
Jun 29, 2024
Cole did an awesome job helping us ding the right tables for our family room. He even helped us find a matching entertainment center. We would recommend him .
Rick Johnson
Jun 29, 2024
These guys are the best! Worked with, and made it happen!
teri brodbeck
Jun 28, 2024
Awesome store with exceptional help. Our sales person Cole was great and Steph very knowledgable as well. Recommend both highly !!! Easy and pleasurable to work with.
Susan Zastrow
Jun 28, 2024
Steph helped us with our purchase !! The best thank you!!!
Allen King
Jun 23, 2024
I will ONLY shop at this location in Florence for my furniture thanks to Stephanie!!! BEST CUSTOMER SERVICE I HAVE EVER RECEIVED!!!She goes above and beyond to helping make sure all your needs and wants are met!! She also stays in contact with you and helps you every step of the way!!! ASK FOR STEPHANIE SHE IS THE BEST!!! She is also honest and doesn’t make you feel pressured she really just wants you to be happy and comfortable with your purchase!!!!
Chad Bills
Jun 23, 2024
Cole did a fantastic job
Thao Lam
Jun 23, 2024
Steph is the best ever and I even got a free American flag blanket which made my day!! Thanks Steph!!
Tyler Rice
Jun 22, 2024
Roy Strader
Maria Kunkel
Jun 22, 2024
Cole was a pleasure to work with and quick to answer any questions we had. Great experience.
Tina Hertzel
Jun 21, 2024
Cole was extremely helpful!
Daniell Brueckner
Jun 21, 2024
Roy and Caleb were great to work with they were knowledgeable and made the sale process quick and easy. We look forward to buying more furniture from them.
Paul Sallada
Jun 20, 2024
We were able to find the exact bar stools that we wanted for our new home and the salesman indicated that there was one in stock and the other needed to be ordered from the warehouse and they would deliver when the second one arrived from the warehouse. Ordered on 5/20. Three weeks later after checking again with the salesman, he assured me that it was on the way. Again no communication from salesman. Finally received an email requesting a delivery date. Another week and finally received delivery of the bar stools. The stools are excellent, but communications were/are a problem.
scott carpenter
Jun 16, 2024
My man Cole helped me pick my beauty rest it’s awesome
Brittany Miley
Jun 15, 2024
Cole was very friendly and so helpful!
Krista Inman
Jun 15, 2024
Cole is awesome helping me build my sectional for my dream home.
Stefanie Adams
Jun 15, 2024
Stephanie was so helpful
Mike Smith
Jun 14, 2024
Steph was very helpful and I'm getting new bedroom furniture. Thank you Steph!
Jonathan Meyer
Jun 14, 2024
Steph was the best person to help us andsuper sweet and very helpful
Leesha Sturgill
Jun 14, 2024
Steph was an awesome associate and eas very helpful in our purchase.
Maria Guerra
Jun 13, 2024
Steph was awesome so I came back to purchase my newAdjustable mattress set from her!!! Thank you!
joe
Jun 13, 2024
Steph helped my wife Danielle and I pick out our new adjustable Mattress set and we are so excited to get that and the new furniture in our new home!!! Thank you Steph for your expertise and had fun too!!!
Danielle Barnes
Jun 13, 2024
Steph is a wonderful saleswoman. She made my visit very pleasant so I had to buy the furniture.I also got the Stearns and Foster adjustable mattress set and I can’t wait to get it!!!
Brian Mohr
Jun 07, 2024
Cole did a great job!!
Sue Gordon
Jun 07, 2024
My purchased items are just what I wanted. However, they cancelled one of my items saying they couldn't sell at the price quoted even though the sales person was a long time employee. Then they offered a gift card and then didn't follow through.
Natalie Turner
Jun 06, 2024
3+ WEEK FOLLOW UP: DRESSER STILL BROKEN AND NO COMMUNICATION ON FIXING ITI love the selection and prices here and have been a customer for many years. My most recent order arrived damaged and contacting the crew to get someone out here to fix it has been difficult. A tech is scheduled to come out and look at the damage but as of now we are not using the brand-new item I paid for; it's just taking up room in the house. If the item is fixed, I'll come back and update the rating but for now I am rather annoyed with this latest experience.This does not affect the rating at all but the sales associate we had actually suggested I "pick up the largest item myself" even though I was paying for delivery on the entire order because they have been having issues with the delivery services damaging items. When I audibly laughed out loud and questioned why I should move the most difficult item myself and pay for delivery on the smaller items he looked a little puzzled. If you are having issues with a delivery service you guys hired that's on you not me. Don't suggest customers pay for delivery and pick up their own items because you guys are having issues... that's absurd.
David Waters
Jun 05, 2024
Wayne Winder was wonderful! Easiest furniture purchase we've ever had!!!
Laura Wilmore
Jun 04, 2024
Shopping at the Florence store today for furniture and I have to say I had the best customer service. Thank you, Michael Butt, for all of your help! We will definitely shop with you again!
Ronda Muse
Jun 03, 2024
My experience wasn’t so greatMy salesman Cole promised me certain dates and did not follow throughI had to go in store multiple timesI wanted 2 storage units for my bed. He only ordered 1. My bed showed damaged.Finally bed came and they forgot to load the bed slats which is the base of the bedHad to wait 2 more weeks. I had to sleep on my living room floor for a month. So disappointed it was a disaster in store and the table I ordered online came im different days screws were stripped table is wobbly
Heather Schoenling
Jun 02, 2024
What can I say, we certainly are glad that we walked through multiple stores, although, we did end up right back where we started.Our salesman, Roy, was fantastic! He gave us time to browse and never hovered. When we did have questions, he was Johnny On The Spot.Thank you, Roy. We can't wait for our couches and recliner to arrive!
Daniel Perkins
Jun 02, 2024
Roy was a great salesman! He answered all our questions and we are very happy with the service and our purchase.
Madisyn Hayes
Jun 02, 2024
Roy was so helpful with answering all of our questions and helping us find the perfect sectional! We are very happy with the service.
triston Yaegel
Jun 01, 2024
Wayne helped me out got me exactly what I wanted would recommend coming and talking to him to get you whatever you need!
Lauri Hackman
May 31, 2024
Cole did a fantastic selling us our sofa. Please go see him for all your furniture and mattress needs. He’s friendly and approachable and really knows his stuff!
Maclaya Hill
May 31, 2024
Cole did a great job helping us select the perfect summer patio set! Highly recommend him!!
James Kittner
May 28, 2024
Stephanie was tremendously helpful in helping me pick out furniture. I’m color blind and have a hard time putting things together. She’s awesome!
Entela Muca
May 28, 2024
Steph gave us the best customer service hands down. Thank you !
Connor Rea
May 27, 2024
very helpful!
Susan Bedel
May 27, 2024
Cole did awesome helping me stock my basement!!
Amber Brewer
May 27, 2024
Roy did a fantastic job answering all questions, concerns, and getting my parents out the door with the best deal.
Rhonda Hutchison
May 27, 2024
Roy
Tina Murrell
May 26, 2024
Box spring broke so we went out to buy a new one, after 6 stores and rude service at most other mattress locations we decided to try Ashley’s where Mike was the first salesman who actually approached us and helped us find exactly what we needed and got us a really great deal. Even has us talking about upgrading our other furniture in the near future. 10/10 would shop here again and will request Mike
Justin Steward
May 26, 2024
Mike helped me with a box spring. Was very knowledgeable and helped me choose my next mattress to purchase. 10/10 will return
Rhonda Vice
May 26, 2024
Roy was awesome. Knowledable, helpful and so friendly. Thanks Roy!
KY Dazzled
May 26, 2024
Stephanie, has been amazing to us!! And that is not even enough credit!! She has gone above and has put up with me for 2 weeks!! 🤣😂🤣 and she is truly a blessing..
Hannah Tupman
May 26, 2024
Found the perfect sectional for our home at Ashley with the help of Mike Butts!
Ian Loegering
May 26, 2024
We have worked with Steph a couple of times now, first with a new bed and now with new furniture for our home. Each time she has been excellent and a pleasure to do business with.
Ian and Kara Loegering
May 26, 2024
Steph was the best in helping us furnish our home completely. Not only a great saleswoman, but we found a friend in Steph! Thanks again
mary greer
May 25, 2024
Stephanie is AMAZING!! She was super helpful and was able to get my daughter a wonderful price for a sectional. Highly recommend . Thank you Stephanie!!!
Mercedes Greer
May 25, 2024
Store has a lot of great options . Stephanie was amazing . Highly recommended !!
Andy Wagoner
May 25, 2024
Roy assisted us in getting new furniture. Was helpful, patient, and attentive. Would recommend searching him out if you are in the store and searching for furniture.
Riley Krane
May 25, 2024
We had an excellent experience purchasing our couch, would definitely recommend!
Tchelle Kee
May 24, 2024
Steph VanBenschoten went above and beyond to make sure that I found the furniture pieces that I was looking and happy with my purchases.From the moment I entered Ashley Furniture, she made me feel welcome. She was very patient while I debated my purchases. One of my best furniture buying experiences ever.
Jasmine Grant
May 24, 2024
Extremely pleased with the quality of service, furniture selection and pricing.Stephanie V. was amazing. Very helpful and very patient. My Sister and I came in just to look but ended up buying a headboard and frame, king-sized mattress, glass dining table, lamp. All thanks to Stephanie's knowledge of furniture, inventory and considerable patience. We will definitely return and hope to work with Stephanie again.
Cindy Harris
May 24, 2024
Roy did a fantastic job in placing my order. Great service, polite and friendly. I appreciate his kindness and knowledge of what I needed and what was good for my grandsons bed.
Maxemo Alsaeed
May 24, 2024
Customer service is wonderful
Connie Turner
May 24, 2024
Went to Ashley to get furniture today and Roy was great with help and suggestions. Service was try enjoyable.
Jamie Cabrera
May 24, 2024
Great job Cole
Booker T Buckhaulter
May 23, 2024
Cole, Ashley Funture associate, Florence Kentucky. Was Totally Awesome, what a machine, Customer Service Skills are impeccable! He's Friendly, comfortdent, and Very Knowledgeable. Cole, actually made my evening Better. Thanks so Much Cole!!
Kate
May 23, 2024
Greatly appreciate Cole helping me navigate myPurchase for multiple items.
James Stump
May 23, 2024
Our sales rep. Wayne was very professional and helped us when we needed it. He gave us our space and didn't hound us. But when we needed him he was there. He answered any questions we had and showed us all features of the furniture we looked at and the one we eventually bought. Hats off to Wayne thank you.
Jasmine Brown
May 22, 2024
Stephanie was amazing and kind i would recommend her!! She helped me pick out my living room furniture!! Definitely did not feel pressured to buy!! She was very knowledgeable and helpful every step of the way!! I will be back to finish the rest of my house!!
Heaven Helpus
May 22, 2024
Wayne just sold a very nice living room set to us. It was a wonderful experience!
Nicolette enderle
May 22, 2024
Had a very pleasant experience with Wayne helping me find my new dining room set. Michael also helped in order to get the pricing down to what was listed online.Thanks so much guys I truly appreciate the kindness and making it so easy for me.
Jennifer Boren
May 21, 2024
Stephanie was awesome! She made the furniture buying process seamless. So excited to move into our new home!
Geri Antrobus
May 21, 2024
Stephanie was absolutely amazing. Super knowledgeable and easy to work with, noPressure. She is a keeper!!
Bryan Monti
May 21, 2024
Wayne provides outstanding customer service and went above and beyond to ensure I had all the details on the warranty, cost and delivery information.
Allison Larkin
May 20, 2024
Mike Butts was amazing! He was very knowledgeable and helped us through the entire buying process! Highly recommend him!
Ryan Holtz
May 19, 2024
Stephanie helped me select my outdoor furniture and was very professional and knowledgeable. If I need more furniture I will come back and ask to work with her! Thanks Stephanie!
Farhiya Nur
May 19, 2024
If you go to Ashley furniture ask for Stephanie she’s awesome and did a good job for serving me while I was getting my dining setThanks Stephanie😀
Guevara-chomy Guevara
May 19, 2024
(Translated by Google) They don't have much variety of furniture.(Original)No tienen mucha variedad de muebles
Brooke Parker
May 19, 2024
Michael Butts was great! He showed us many quality options for what we were looking for and found us something awesome! Friendly and got us the best price!
Ree “Ladyree”
May 19, 2024
Our purchase was an easy process. We picked out item. Set up our delivery choice. Product was delivered in the 3 hour window . I received text from the delivery people. The 2 young men were very polite on arrival. Ask me where to put it and came in with it and I signed and they were on their way.
Debi Hogg
May 18, 2024
Stephanie was awesome!
Aubrey Wehry
May 17, 2024
Roy was wonderful and so helpful! We cannot wait for our new bedroom furniture.
Tony Jones
May 17, 2024
My wife and I came in looking for a coffee table w/chest. Cole was walking in the opposite direction and heard the squeak from my sneaker and turned around alert. He was eager to assist us in finding the right table for our basement. After we settled on the one we wanted. Cole got us in and out. He’s very knowledgeable about everything in the store and makes you feel right at home. If you want a smooth buying experience ask for Cole.
Ken Bach
May 16, 2024
Roy was awesome and on point.Go see him!!!
Blake Powell
May 13, 2024
Michael at the Florence location helped me find the perfect furniture for our new apartment. As a new family of 3 we needed some new additions. Thank you for your A+ service!
Larry Walton
May 12, 2024
Roy went above and beyond to help us!! He took the extra time to explain details on several items we were asking about.
Hollie Rabe
May 12, 2024
Wayne was great! Helped us get what we wanted and schedule in time for when we need it!
Sabra Schulze
May 11, 2024
Not only do they have a wide range of different furniture but an over all great atmosphere. Mike helped me by making the process very simple and easy while also accommodating to all of my needs. 10/10 experience and will definitely be recommending.
Krista Puett
May 11, 2024
Roy did a wonder Job helping us with our dining room table!!Definitely recommend!!
Norah Rogers
May 11, 2024
Steph’s time and attention in helping us find furniture for our new home was impeccable. If you need furniture go see her at Ashley furniture in Florence!
Heather Rogers
May 11, 2024
I can’t say enough wonderful things about our salesperson, Steph VB!! She was so helpful in showing us furniture to fit our families needs and working to find us the best price. We will definitely be back to buy from her again!
Michael Haynes
May 11, 2024
I went to Ashley furniture store in florence kentucky. I bought a new mattress and box springs. Steph Vanbenschoten helped me. She is so nice and professional. I highly recommend that when you go to this store,ask for Steph.
Suzan Venable
May 11, 2024
Steph VanBenschoten was very helpful and very customer oriented. She made us fell very welcomed and friendly.
Lacy Kelley
May 11, 2024
Wayne was a great help. He made it fast and easy to make my purchase.
Brijosh07 Joshua320
May 09, 2024
Steph helped us with all of our questions. She was very patient and professional. We enjoyed the experience and would come back.
Janet Funderburg
May 09, 2024
Steph made buying a bunch of furniture for my new home so easy!! And she made sure I could get any discounts that came along.
Taylor McLain
May 09, 2024
If you ever find yourself in the position that you need or want new furniture do yourself a favor and stay as far away from Ashley furniture in Florence, Ky as possible. We went on Friday to look at a couch/ love seat set and were given a quote of $2358.49. We were still looking at a couple of options so we went back on Saturday and purchased said set and paid in full. Sunday evening we receive a text saying that our order was delayed due to a balance of $585… We have been trying to get in contact with a manager since then and have even went in store to try to resolve this issue.. Turns out they “put the wrong tag” and they realized an hour after we left Saturday according to the salesman Roy, however, no one could bother calling or texting to notify us that the amount we paid was incorrect. The general manager refused to honor the price tag that they had placed on their furniture for at least two days and expected us to pay for their mistake. Absolutely crazy. 😡🤯
Becca Macko
May 05, 2024
Roy has been an absolute pleasure to work with. He has been patient, honest and we will absolutely recommend him to anyone. Thank you Everything Roy!
Megan Taylor
May 04, 2024
Wayne was wonderful!
Jorell Koonce
May 04, 2024
Steph V from the Florence location was the best! She assisted me and my husband with our new chairs. Thanks!
Mary Middendorf
May 03, 2024
Stephanie is wonderful to work with. She is extremely knowledgeable and efficient.
Joanna Carpenter
May 02, 2024
Roy and Cole did a fantastic job! They both were very patient. I highly recommend them for all your next purchases. Please go visit them first, no need to shop around.
Alexander Willam
Apr 28, 2024
Very helpfully
Sarah Sweet
Apr 21, 2024
Hassle free. Roamed around found what I wanted grabbed an associate an purchased
Carrie Bernard
Apr 17, 2024
Roy Strader made our furniture purchase experience practically seamless. He assisted in finding the exact dining room table we wanted (even though it wasn't in their showroom) and even found the perfect sectional for us. He stayed behind to assist us with our purchase even though it was at the end of his shift. He also checked in with us regularly to make sure our delivery was scheduled correctly, and we were happy with the purchase. Great customer service is so rare these days, so I wanted to give him kudos!
mohammed el-haouari
Apr 14, 2024
The product is good, but it took a long time to deliver the product, more than five weeks.
Aimee Benson
Apr 14, 2024
So nice and helpful!
William Burgess
Apr 13, 2024
When we walked in the store we were greeted by a young salesman named Cole. He asked if we were looking for anything in particular and we let him know we were looking for a counter height 8’ table. He directed us to a new arrival that suited our needs almost perfectly. After asking about delivery times, pricing, etc we decided to purchase the table set which should arrive just about when we need it. We set up 12 months same as cash to have more control over delivery time. Cole was very polite and informative. Anything he wasn’t sure about he looked up on the computer for a quick answer. We would definitely buy from Cole and Ashley Furniture again.
DeeDee Buchanan
Apr 13, 2024
Had a great experience with this Ashley store. I visited 6 different furniture stores shopping for a new home and came back to Ashley because of customer care. My salesperson Roy Strader went above and beyond to help me find what I wanted. He was more knowledgeable than any salesperson I dealt with while shopping! He really made me feel comfortable with everything I purchased! GREAT EMPLOYEE!
Ashley McClarty
Apr 08, 2024
My experience with Morris and Ashley Furniture was a breeze. Sarah was very helpful with assisting me while making my purchase. She kept me updated on the delivery process when my order was delayed up until the new day my order was coming to my home. The delivery team was nice and they were efficient with their service. I will be back to make another purchase soon.
Tina Bryant
Apr 08, 2024
Ashley Furniture was very helpful in helping me pick out the bedroom set that would work best for me. I ended up getting a mattress too. Roy & Cole (salesman) were the best!
Kacie Adams-Browning
Apr 06, 2024
We had a smaller space, so needed a small-scale sectional. We found what we wanted online and went to the store to order. The two end chairs of the sectional were delivered damaged and with the wrong backs in them. At first they wanted to repair them, but I was insistent that they were replaced, since they were delivered damaged through no fault of ours. Four months after our initial order we finally have all the pieces.
Scott Rademann
Mar 31, 2024
I had a great experience shopping here like I always do thanks to the sales associates Cole Meade and Sarah Growney. Look for one of these two whether you plan to buy or you’re just looking around.I bought a lot of furniture to fill some rooms in my house and managed to get some good discounts. These wonderful young adults had great knowledge of the products I looked at and managed to answer all of my questions effectively. They are also very disciplined sales associates. I appreciated the fact that they weren’t pushy, desperate or stalker-ish like I see with a lot of salespeople out there.I’m usually not very ambitious when it comes to writing reviews, but wouldn’t feel good about myself with giving these two the public shoutout they deserve. Keep up the good work Cole and Sarah!
Lydia
Mar 30, 2024
Stephanie is absolutely amazing. She was caring, compassionate and very informative!! I would highly recommend her for any purchasing needs
Chelsea Stewart
Mar 29, 2024
Steph and Cynthia were very helpful!!! They went beyond all expectations!!!! Thank you!!!!
Karen Bright
Mar 29, 2024
I am so pleased with the store employees as well as the delivery people. I love my new furniture and everyone was so helpful.
Stephanie Cox CB Realty
Mar 28, 2024
They were great, friendly, and setup everything. The Florence location had a larger selection as well.
Zach Mohs
Mar 23, 2024
Went to Ashley looking for new furniture for our living room. Salesman Cole did a great job finding what we were looking for and our overall experience was great.
Kevin Paschka
Mar 23, 2024
Roy was very helpful and great to deal with
Crystal Soper
Mar 17, 2024
Steph is amazing! Knowledgeable & friendly!
Michael Bunch
Mar 17, 2024
Super easy process and Sarah was a phenomenal salesperson. Able to answer any questions quickly without hovering and then helped to make sure we got a St Paddy's Day discount on an already great discount.
Janice Britt-Ballard
Mar 09, 2024
Nice furniture!
Bob Hartfiel
Mar 07, 2024
Salesman was not pushy and was eager to accommodate our needs. Delivery was on time and included setup. Individuals were respectful of our property, polite and very knowledgeable as to assembly. This was our first experience with Ashley and we won't hesitate to consider them in the future.
Melanie Holten
Mar 07, 2024
I purchased a new mattress from Ashley Furniture in Florence, KY. Stephanie, the sales associate, was very helpful and entire process was simple. My mattress was delivered when it was due with lots of reminders beforehand. I am sure my guests will enjoy a comfortable new mattress.
Jade Ratliff
Mar 02, 2024
Stephanie is a girls girl! She is straight to the point and helped us tremendously!
Hailee Wilmoth
Mar 02, 2024
Stephanie was absolutely amazing. I was in a crunch and needed a couch day of. She was able to make that happen and well within my budget.
David Eakin
Feb 25, 2024
Stephanie is the greatest. Takes all the time nec. and very helpful. She has helped us numerous times over several years and we will not go anywhere else. We will continue to shop with Stephanie!!!!!
Diane Brumback
Feb 25, 2024
I am furnishing my new home with furniture from Ashley Furniture located in Florence KY. Cole has been my salesperson at the store who has exceeded my expectations due to his knowledge base of the furniture as well as his professionalism. I am requesting Cole be recognized for his customer service.Jonathan, the GM at the Florence store location needs to be recognized for his customer service and support in assisting with a delivery problem I had. He went over and beyond to correct the problem which I very much appreciated.I look forward to making more purchases from Ashley Furniture.
colonel shibley
Jan 26, 2024
One star is one too many, no service for furniture that's supposed to be under warranty been trying for 4 months to get service to no avail they tell us someone will be out and give us a time but no one shows this has happened 4 times
Christine Hurst
Jan 06, 2024
It would be really nice to be able to just browse the store without fighting off salesmen. When approached by a salesman (who interrupted a conversation), we told him if we needed him we’d find him. He then rudely said “you don’t have to be rude”. We left. Won’t be back.
jessica peña
Dec 26, 2023
(Translated by Google) Very good customer service(Original)Muy buen servicio para el cliente
Gerald Casebolt
Dec 17, 2023
Wayne Winder was a wonderful help. He helped us for over 2 hours moving furniture all over the store. Merry Christmas to Wayne and the staff.
Valerie Byrd
Dec 15, 2023
If I could post zero Stars I would.... been dealing with nothing but headache for over a year. I will never go back and I will always make sure to warn others to never go there as well
Joseph Keller
Dec 11, 2023
Horrible experience. They sold me a couch that was discontinued and which they no longer make. Had me sign up for a line of credit for a couch they knew I wasn't receiving. They never even called to tell me. It took waiting month and me calling them to learn of the situation. Thankfully the card I signed up for is accepted at other furniture stores. I got my couch from furniture fair in 3 days. I would definitely avoid this store! By the way they still have the discontinued couch on their sales floor at full price. Shaddy!
jean hopkins
Dec 10, 2023
Stephanie vanbenschoten help us a lot she was amazing, she greeted us but did push anything on us or follow us around to get a sale. We bought a sectional from her. If you ever go there ask for Stephanie you won’t be disappointed.
jessenia shoukry
Dec 06, 2023
I advise do not purchase with Cole (very tall skinny white man). He completely messed my furniture order. I told him I wanted to purchase the cofffee table and the coach shown in the display. Tells me it will arrive on the 8th of December. 4 min later I see it has matching end tables I find him tell him to add these tables as well. Calls me to confirm delivery. He puts the wrong address! Already ONE mistake made by him. Tells me he will call back. (It’s been 4 days) No call back I call the store speak with the manger she informs he did change the address. But, Shanda informs me that he has 4 different table listed! SECOND mistake he made. Shanda fix’s my order tells me these couches will NOT be delivered until 24th of December. THIRD mistake he made already. Lying to me about delivery! Shanda then proceeds to tell me he left a balance which caused a reason for it not to be delivered. FOURTH mistake he made. He told us he would “take care of everything”. I was approved for more than I was expected and should have never been a balance but from all his mistakes. Now I have 3 different orders because of this man! He made multiple ERRORS in my order. Shanda and Juan gave me sort of credit $300 for his mistakes.I highly do not recommend him! If you are purchasing go with the Shanda.
Tina Bray
Dec 03, 2023
Stephanie was a great help to us. We found the perfect sofa for our home. She was a tremendous help in finding the perfect fit for us.Stephanie would make a wonderful manager!
Brianna Ellison
Dec 02, 2023
Wayne Windor was such a great help with the purchase of our couch! Go see him!!
Kevin Pelley
Dec 01, 2023
This has to be the worst furniture store ever. nothing but lame excuses. they told me they don't know when my furniture would be in that they don't ever know what's going to be on the truck that is ridiculous! you pay for set up and they don't even set it up. I went down the road to furniture fair and got what I wanted in two days when Ashley pushed it back months! don't come here if you actually want furniture on time.
Ellen Langton
Nov 29, 2023
Ashley furniture was a great place for us to find living room furniture. Daniel, our salesperson, was super helpful and attentive, but gave us space as well. Prices and paying options are good also. We will be back!
Jay Yauger
Nov 20, 2023
Steph was wonderful
Barabara Weber
Nov 20, 2023
Advertised 30%off....raised the prices to cover the "discount'". Scam sale!
Mildred Mills
Nov 18, 2023
Roy Strader was truly an amazing salesperson. He made my first time experience here at the very location an excellent one, being that I've just relocate to Kentucky. To walk into a store an have the transaction go so well is an experience you don't get often. Amazing and due to his great customer service I will be back to furnace the rest of my home.
Jonathan Sanders
Nov 13, 2023
Stephanie is an amazing sales associate. Very patient and kind. This lady don’t get paid enough to work here
USMC
Nov 04, 2023
Stephanie was a great help in finding what we needed for living couch setup. Prices were good and I was very happy with my purchase and experience there.
Tegan Schlake
Nov 04, 2023
Stephanie was very helpful she gave many different options.
Jenny Moore
Oct 31, 2023
I was looking for a specific few pieces for my dining room. Roy made the process super easy and he was great to work with!!
Megan Whitehead
Oct 29, 2023
When we first bought our furniture, it was a decent experience with our salesman, Roy. Found what we were looking for, good price, financing, etc. Just got our furniture yesterday and discovered it had some minor damage. We were told to contact our salesman, Roy, I did and no one responded. Showed someone red it, but no response. Tried calling the store, no luck either. Ruined our experience to pay all that and wait so long for some damage and can't get it addressed.
Evan Duckworth
Oct 25, 2023
Been shopping around for a new living room set for quite a while now. Been to a lot of different places, met a lot of different salesman. This place was different.Our guy Steven had to be the best salesman I've ever encountered in this area. He was understanding, patient and not pushy at all. We actually had an initial issue with the financial side, but he worked some magic and made it all ok.Definitely go here for all your furniture needs. You won't regret it.
JULIE HUMBERT
Oct 24, 2023
Very nice
TERRI CONNELLY
Oct 22, 2023
Roy was extremely helpful and accommodating! We will shop with him again.
Carol VanSyckle
Oct 20, 2023
Roy was very professional and knowledgeable!! Gave me a super deal!!Would definitely recommend Roy and Ashley furniture!!
Kendra
Oct 20, 2023
Stephanie was great to us!! She helped us get our couch delivered in time for our basement to be finished and host our friends. We live in an area that Ashley Furniture will only deliver to at certain times and she made it work for us!! Couldn’t be happier. Thank you!!
Matt B
Sep 27, 2023
This place is a joke. Bought a bed for my daughter 3 weeks ago. It was delivered today but only 1 piece of the bed was delivered.
Leigh Yates
Sep 24, 2023
Super experience all around. Highly recommend Ashley
Rob Micklinghoff
Sep 23, 2023
Friendly and decent prices. Good quality.
Jodi Landers
Sep 20, 2023
Friendly staff and great selection
Jeff Leonard
Sep 20, 2023
Roy S was amazing to work with. The best in all the traits from a salesman. Will definitely work with him again!!
Kara Busemeyer
Sep 16, 2023
Wayne was the best! Made me feel like I was buying from family.
GRIM TRAVELER
Sep 09, 2023
Sales rep was super friendly and knowledgeable
Christina Carson
Sep 04, 2023
Roy is an outstanding salesman. Patient, and informative!!
Kimberly Doss
Sep 01, 2023
Today I bought a full bedroom suit and mattress for my mom. I also bought a desk for my home office. I worked with Stephanie VanBenschoten and she could not have been more helpful. Will be going to Steph for all my future furnishing needs. Thank you!!
Amy Rider
Aug 27, 2023
Wayne was a tremendous help during our furniture buying process. Very knowledgeable and patient while we picked out the perfect set for our home!
Kate Merz
Aug 27, 2023
Stephanie is a manager extraordinaire… great deal and then a jump
Marcie Kraus
Aug 26, 2023
They had a great selection of sofas! Roy did a wonderful job helping us! He let us have time to ourselves to browse and decide, but was always nearby to answer our questions! He was very helpful and knowledgeable about the products!
jesse swearingen
Aug 25, 2023
I don’t recommend going to this location I didn’t have the best experience at Ashley’s Furniture Roy Strader was the person who helped me it’s going on two months and still haven’t received all my order was told would be two weeks tops. No communication at all been told multiple different lies after multiple deliveries we still don’t have the correct bed and another set has cracks in it can’t get threw or don’t know who to contact to get anything resolved I spent 8 grand cash at this store and if had the chance I wouldn’t do it again or would think twice beforehand.
Linds S
Aug 23, 2023
A very poor experience with the sales team following purchase of a mattress. After several years as a customer of this store, I will no longer be returning.
Josh Hunt
Aug 23, 2023
Ashley Furniture maintains a store policy for price matching, stating, "If you discover a lower price on an identical, in-stock product from an online retailer, inform us, and we will match it." Acting upon this policy, I proceeded to do just that. However, it appears that the Florence location does not uphold this policy consistently. Initially, they mentioned a willingness to match prices from Amazon, but upon locating the product on Amazon, they altered the condition to necessitate a physical store presence within a 50-mile radius. Instances like these underscore the challenges that brick and mortar stores face, potentially contributing to their decline.
Theresa Dreiling
Aug 14, 2023
Came in to buy a dining set with a buffet. We bought the buffet off the floor and was told that the table and chairs are being discontinued they say they had 3 set in the back. We purchased the set and was told it would be delivered the following week. Then we were call that the table was damaged and they would get another one. A month went by and they call to set up delivery. The day before they call and said the table is damaged. We finally said we did not want it anymore and because they could not get us the table set we wanted to return the buffet. I have be dealing with them for the last two months to get this returned and they keep telling me customer service would call me to pick up the buffet. I have not heard from customer service. And you can not get ahold of customer service. They don’t answer the phone. I need someone from Ashley to get this taken care of. I have bought most of my furniture from Ashley but after this I will not be coming back.Edit. Mandy was our salesperson when we bought this order. She was awesome. She got us a great deal on it. When I started having problems with the return I called her. She was no longer with Ashley Furniture but she made this her priority get get this taken care of. She called them and texted them everyday! I want to thank her and Jess for all the work on this. Mandy I will definitely be seeing you at Value City!! Thanks again!
Steven Lameier
Aug 03, 2023
Stephen B. did a great job assisting us with our outdoor furniture purchase!
Nathan McClung
Aug 02, 2023
Wayne was great. He answered all of our questions and set us up with a delivery date only three days after our purchase.
Lucia Venegas
Jul 26, 2023
Wayne was super helpful. Very informative and accommodating . Very pleased with our buying experience
Marie Fisher
Jul 23, 2023
Just moved in to town and Jessica was very helpful!
Colleen Dowell
Jul 21, 2023
John was AMAZING!! Very knowledgeable and kind and patient!! We will be back to buy more furniture 🤩
Tony Buckingham
Jul 21, 2023
Stephanie was a pleasure to work with! Looking forward to future purchases with Stephanie!!!
Stephanie Moberly
Jul 16, 2023
Just moved. Came into buy a bedroom set. John S. Was our salesman. We will be back to see him in a few weeks to furnish the living and spare rooms
Julie Bowen
Jul 15, 2023
John did a great job! Showed me everything I could possibly be interested in. He succeeded in finding me just what I wanted! Thanks John!
Renee Martus
Jul 15, 2023
John gave a 5 star service with helping our daughter find her complete bedroom set.
Tyler Martus
Jul 15, 2023
John Smith was 5 star and extremely helpful with providing options.
Carolina Lerma
Jul 14, 2023
Above and beyond !!! Stephanie and the Manager were so helpful ! Happy purchase . Excellent Customer service, they genuinely care about their customers !
Justin Hiatt
Jul 09, 2023
Great service! Ryan, Wayne, and Jessica were very helpful.
Taylor Reasoner
Jul 09, 2023
Great store and John was great to work with.
Kim Mink
Jul 09, 2023
Visited the Florence KY store, found what we were looking for and Stephanie was a great help! Highly recommend seeing her!
Malia Lay
Jul 09, 2023
My fiancé and I were shopping for a new sectional. We found one we liked and John made the process so easy and made sure we got the best deal possible. We ended up getting a new dining room table too before we left!
Erich Huemoeller
Jul 09, 2023
Stephanie was very helpful and got us exactly what we needed.
Kayla tomlinson
Jul 09, 2023
BEST customer service! John was amazing and the prices are great!
Tara Monday
Jul 09, 2023
Great service. Stephanie was great! Even kept our kids busy with a pen and post it’s to draw.
Steve Napier
Jul 08, 2023
Stephanie was amazing and so helpful. I will definitely be back
chad Lyons
Jul 08, 2023
Easy shopping. The GM was very easy to work with.
Yo Dometrich
Jul 06, 2023
John did an outstanding job. He needs a raise.
Stacey Gabriel Hines
Jul 04, 2023
Such amazing furniture 😍Jessica made my experience and great one, so easy.
Robert Stammer
Jul 04, 2023
John was very helpful
Lashing Out Lids by Jenna Pallotto
Jul 03, 2023
Kevin was so amazing! Highly recommend him!!!
Dawnta Bates
Jul 03, 2023
Stephanie was amazing
steven bailey
Jul 03, 2023
John was supper helpful and very friendly.
Warren Bates
Jul 03, 2023
Stephanie did a great job!!!! Thank you!
Audrey Hoff
Jul 02, 2023
Had a great experience working with Wayne and Ryan , very kind and helpful
Grace Crenshaw
Jul 01, 2023
Ryan was super professional after he breathed on my neck! I did buy that sofa!
Rob Sissom
Jul 01, 2023
Stephanie helped us quickly identify what we wanted, the right color and features.
Belinda L. Sissom Photography
Jul 01, 2023
Stephanie V.She answered all our questions, gave us payment options, and let us have time alone to make a decision.
Rodolfo Troncoso
Jul 01, 2023
Good pricing and costumer service!
Jason Becker
Jul 01, 2023
Stephanie was extremely helpful in helping us find the perfect couch and making sure we got the best price!
LeAnn Becker
Jul 01, 2023
Came in today with my husband to look for a new couch. Stephanie was so helpful and nice!
Kelli houdlette
Jul 01, 2023
John was great! In and out quickly.
Ashley Massie
Jun 21, 2023
Wayne was our sales person and he did everything he could to help!! He was phenomenal and I would recommend him to anyone.Their manager Ryan was wonderful as well. He was right there to help and fix everything when something went wrong! I truly recommend them both!!
Alex11 Playz games
Jun 13, 2023
Mandy was a great help finding what we need and giving us a great deal
Brittany Hudson
Jun 11, 2023
Wayne was so much help when choosing a couch for our home. He was patient and knowledgeable. I would recommend Ashley in Florence and our sales consultant, Wayne.
David Kenneth
Jun 11, 2023
Kev Dawg is the man. Got us what we wanted. No problems.
Kyle Fowler
Jun 08, 2023
The salesman John did an excellent job and worked with me to get a good deal!
Dave M
Jun 06, 2023
My wife and I we looking for a new couch and recliner, we looked at everything. The very last couch we looked at was the winner, we also liked the recliner that was shown with the couch. John stopped by and walked us through everything. John was helpful, friendly, relatable, and not pushy. He got everything set up for us and sent us away happy customers. Thanks John for a great experience.
Lydia Caylor
May 30, 2023
Shout out for the great customer service received from Mandy, who got us squared away with a reduced purchase price, our desired financing, and speedy delivery for a new living room set.
Stacey Endicott
May 29, 2023
Wayne has a history of excellence with us. We have ordered from him multiple times. He stays after hours, treats you with respect, and is 100% upfront and honest. He will stay after his shift to help you and really takes the stress away from the process. This visit we worked with Dymond on a combo purchase with Morris and Ashley. She is also amazing. She listened to what we wanted and found the perfect sectional to meet our needs. Both are truly customer service professionals!!
Stephanie Short
May 29, 2023
Steph was amazing , made the process quick and fun!
Sydni Wainscott
May 29, 2023
Stephanie was great!!! We will come back to see her!
Ellie New
May 29, 2023
Wayne is the best! And the couch is comfy too
Shari Joslin
May 28, 2023
Mandy Perkins was awesome!
Jaasiel Chapman
May 21, 2023
Stephanie, at the Florence location, is the absolute best!
Jerry Cahill
May 20, 2023
Stephanie was super helpful! She made the experience great!
Sabrina Kline
May 20, 2023
John was a wonderful costumer service representative, he helped us both with our sleep and furniture needs. We left happy customers with a new mattress and new ottoman coffee table!
Billie pellett
May 20, 2023
Kevin was very helpful and very knowledgeable about the leather sofa we were looking for
Jim Houdashelt
May 18, 2023
Salesman was awesome. Knowledgeable and extremely helpful. Great job
Hope Goins
May 17, 2023
My husband and I were in some need of new furniture having just moved into our new home! Wayne helped us pick out a couch that suited our needs, and also found us a great ottoman in the back on clearance that complimented it nicely! Mandy helped us get the best deal on our whole purchase and was also overall very helpful during the whole process. Ashley has a nice selection of furniture and great offers throughout the year.
Ieishia Teasley
May 16, 2023
MANDY and KENDSLEY at the Florence Ky store!!! They're the best!!! Go see them. They'll get you all the way right. Thanks ladies...Mandy and Kendsley, much love!!!! 🥰🥰
Jenna Davis
May 16, 2023
I ordered over the phone due to an out of state move, and everyone at Ashley/Morris was wonderful. They were efficient and helpful. A huge thank you to Mandy, who gave me clear and honest answers about lead times to ensure that I wasn't going to be sleeping on the floor when I moved into my new home from another state. Thank you Mandy and John for your help! I highly recommend working with them.
John Penick
May 13, 2023
Amanda and Kevin were both very knowledgeable and went out of their way to make sure that we were satisfied with our purchase.
Emily Stringer
May 09, 2023
Mandy and Wayne were very helpful for my husband and I tonight. Very thoughtful and easy to work with. Highly reccomend them!
Josh Welch
May 09, 2023
Mandy and Wayne. Awesome experience!
Julie Holtkamp
May 09, 2023
Mandy was great to work with today. She was very knowledgeable, professional, and helpful with changing an order that we placed yesterday.
Kathy Cole
May 07, 2023
Wonderful working with Mandy and Shanda! Great experience!!
Saidah Nailah
May 03, 2023
Mandy was amazing. She got us exactly what we needed, I can’t wait for it to arrive!
Kim Marr
May 03, 2023
Mandy with Ashley Furniture was awesome. I purchased a mattress And will be returning to specifically ask for her. I’ve purchased furniture from several different stores in the last week and she has been BY far the best sales person I’ve dealt with! Go into Ashley or the mattress store and ask for Mandy.
Kathy Tungate
Apr 30, 2023
John was an awesome salesman. He was very knowledgeable and helpful to us selecting our new furniture. I highly recommend John if you are in the market for new furniture. The sales manager Ryan was great to work with as well.
Frank Barberick
Apr 28, 2023
Stephanie was super fun and amazing to work with and I got a very great deal!!! Thank you Stephanie!!!
Tara Lilley
Apr 28, 2023
Mandy Perkins was my sales associate and she was amazing! Very friendly and very knowledgeable. She and Ryan worked hard to get me the best deal possible!
cathy Kroger
Apr 28, 2023
Stephanie VanBenschoten was awesome!!! Thank you for all of your help!!!
Will Kemper
Apr 26, 2023
Stephanie was a huge help when I was looking to replace my recliner. She was not pushy at all. Instead she listened and then was able to show me around the store showing me items that fit my needs. It took me a while to decide and I appreciate her patience - giving me the time and space I needed. Thanks for a great experience!
Carol H.
Apr 24, 2023
We were looking to replace our living room furniture. Stephanie was extremely helpful and patient with us. She went above and beyond to create our perfect space. If you want a great experience, I highly recommend Stephanie.
Alexis León
Apr 23, 2023
Thank you so much Mandy for selling us the best stuff according to our needs to sleep better. 🙏
Napa Wino
Apr 23, 2023
Stephanie ROCKS!!! Super attentive, patient and not salesy at all. Thank you!!
Lisa Jones
Apr 23, 2023
Mandy and Stephanie were great to work with. Quick in and out. Got exactly what I needed
Olivia KH
Apr 23, 2023
Stephanie was awesome when helping pick out the comfiest blanket that matched with our couch!
Michael Beagle
Apr 23, 2023
Reason I returned for my purchase is because Stephanie was personable and helpful!!!
Robert Taylor
Apr 23, 2023
Me and my wife had such good luck on grand re-opening weekend. Mandy helped us out for multiple pieces for our new home
Sarah Kemper
Apr 22, 2023
Stephanie has been amazing helping us pick out the right living room furniture that works best for our house. Thanks so much for your many hours of designing and math to make our home cozy!
Jarred Baker
Apr 22, 2023
Mandy was great! She went above and beyond to get us the best deal she could and helped my wife and I get the bedroom suit and mattress to fit our lifestyle. I will be sending all my friends and family to her!
Alan Stelzer
Apr 22, 2023
Mandy is THE best salesperson. She always greats me with a smile and gives great selection advice!! Will continue to shop your store because her great service.
Jessica Groneman
Apr 21, 2023
Mandy Perkins was wonderful in helping us pick out bunk beds for our daughters. She helped us find the best one and great mattress deals as well. She was very friendly and we enjoyed working with her!
Payton Phillips
Apr 21, 2023
Had a great experience working with Mandy. Helped us over multiple visits in deciding between many different couch options for our new house. Professional, patient, and accommodative. Thanks!
Matthew Tomlinson
Apr 21, 2023
Stephanie sold me the best pillow in the world!!! Thanks
Ken
Apr 20, 2023
Adam was professional, knowledgeable, friendly & was able to help us find everything we were looking for. Highly recommend both him & Ashley Furniture!!
Branden Middendorf
Apr 14, 2023
Mandy and Stephanie were great helping me pick out my couch selections for my new condo!!
Kelly Savicki
Apr 14, 2023
Mandy and Stephanie are very personal-able and had answers to all my questions.
John Smith
Apr 14, 2023
We're open come see us.Let us make your dreams a reality
TOEY JAY THE OWNER OF ASIANA HOLMES
Apr 13, 2023
I GIVE THIS SALES PERSON MANDY A 5 STARS SERVICE ON NOT BEING PUSHY SALES PERSON. WILL BE BACK P.S. The manager Ryan is a great CLOSER!!! ABC
john ables
Apr 12, 2023
I have given the Florence, Ky store a one star rating. This may change if the delivery is satisfactory. What makes me mad is the lack of communication with the store after my purchase. They absolutely REFUSE to answer a phone. It's like buy here, then we don't ever want to hear from you again. Well there are lots of furniture stores out there looking for customers. My experience with Ashley Furniture has been disappointing.
The best GAMER
Apr 12, 2023
Kevin Simons is the best salesman . Very respectful and polite. Helpful as well.
John Brennan
Apr 08, 2023
Manager is helpful.
Holly McNeese
Apr 08, 2023
Stephanie Vanbenschoten the most pleasant sales associate we have ever worked with. I would recommend her to anyone. She is knowledgeable about the furniture, listens well on what you what, not what they want to sale. Thank you Stephanie for making our shopping experience exceptional.
maria simich
Apr 08, 2023
Mandy was so helpful!
peggy joned
Apr 04, 2023
Kevin was wonderful to work with.
Alexandra Navarro-Guzman
Apr 04, 2023
Mandy was super helpful during our purchase. She was quick to give us advice and gave us the space and privacy to browse around without feeling pressured. She was transparent and kept it professional the entire time. Her personality and passion for helping others drew us in immediately.
Amara Marrero
Apr 03, 2023
I went with my boyfriend to buy a sectional and Zac was of great help. We found the sectional we were looking for! 100% recommended
Bridget Schepers
Apr 01, 2023
Ryan at Ashley Furniture in Florence,KY gave us the best customer service in person, after about a week of back an forth emails with customer service after our couch was delivered with a hole in the foot rest. Thanks Ryan for getting us a new one ordered and ending the emails! You’re awesome!
Julie Smith
Mar 31, 2023
My experience at this store was awesome thanks to my sales person Stephanie!!! She stepped up and answered all my questions plus some! Very knowledgeable!!! Thank you Stephanie for being such a kind, polite and caring person, going the extra mile for me!!Julie Smith
lunar pastels
Mar 31, 2023
Stephanie was a lovely help with my purchase and she made my experience more pleasant.
Patti Kraft
Mar 30, 2023
We purchased a “as is” house and needed to get furniture that would give us and our fur babies a place to sit and rest as time would permit. Chanda( I believe was her name) helped us get the best product for our money. She price matched her competitors, handled everything over the phone, told us when there were shipping delays, etc. and even predicted when the furniture would be in down to the hour. She was great. I would definitely buy through her again. With a nfl linebacker and 2 fur babies I am sure we will see you again soon (Would have given 5 stars but other staff were rude at pickup because she wasn’t there)
Shell
Mar 30, 2023
Wayne was amazing! So friendly and helpful. Ryan also helped us a great deal! Go see them for your furniture needs.
Rachel Hawkins
Mar 29, 2023
Wayne was very helpful in finding exactly what I was looking for. Thank you
Lucas
Mar 26, 2023
I was astonished by the customer service and willingness to work with me I’ll never buy anywhere else!! Thank you so much Zach, Stephanie and Mandy!!
Collin Duty
Mar 26, 2023
Mandy stephanie and zach were such a great help today
Steve Wilke
Mar 26, 2023
Mandy, Trey and Zach helped us with the purchase of a sectional and mattress. They were all fantastic and knew their stuff. All of them were extremely customer friendly and Mandy took extra care of us so we are very happy with our purchase and experience.
Tammy Wilke
Mar 26, 2023
Trey, Mandy and Zach all helped us and were awesome. We are very happy with their friendly customer service and expertise.
Erma Siekman
Mar 26, 2023
Mandy was great to work with. She was very professional, friendly and did her best to get me a great deal.
nathan siekman
Mar 26, 2023
Mandy was very helpful and enjoyed working with her to make our purchase
Matthew Reeves
Mar 26, 2023
Incredibly friendly staff, Mandy went above and beyond to help us get what we wanted. Would definitely return for future purchases.
Goblin
Mar 25, 2023
Store is now finished with construction! It looks great. Come see us! We await and always appreciate your business!Zac.Sales Associate at Ashley's in florence.
MacKenzie Molony
Mar 20, 2023
Mandy was amazing! Got discounts and was able to find things in stock and get them here within the week! Go see her!
Kristy Molony
Mar 20, 2023
Mandy is awesome. The best ever. Sweet and very personable. I will be back.
ryan mcilvain
Mar 20, 2023
Store looks amazing. Very fun shopping with.
Mary Sheanshang
Mar 19, 2023
Our salesman was on vacation and the GM Ryan jumped in and was a tremendous help. Bought our first new bedroom set and couldn’t be more excited
Maliah Johnson
Mar 19, 2023
We worked with Stephanie and absolutely loved her! She was easy to work with & was time efficient! Go see her!
Missy Sargent
Mar 17, 2023
We recently made our second purchase at this location. We were in search of a new mattress and dealt with Joe Darzinikas. He was amazing to deal with, not your typical pushy salesperson. He was very accommodating and patient while we tried out almost every mattress in the store. Joe did not try to upsell us as he knew exactly what we were looking for and what our price range was. Highly recommend this store and will definitely be back to see Joe for our next purchase!
MacKenzie Nuxoll
Mar 15, 2023
Went in to buy our first bedroom suite set so I had little to no knowledge on what to look for in a good quality. Wayne Winder was awesome from the start to finish informing me on so much while also being patient that I had two young children with me. I really appreciated the fact he took hours helping me and helping me find the best deals for quality and not just thinking all about the money!
Jackie Rhymes
Mar 12, 2023
Worked with John Smith at he did a great job of letting me walk around on my own and was on the spot when I was ready!!
Sue Wedemeyer
Mar 11, 2023
Stephanie was awesome. She was so patient and helpful in our search for a new sectional for our den. Very knowledgeable. Great personality and just a delight to work with. She will work with you to find what you are looking for.
Sharon Shenberg
Mar 11, 2023
Stephanie was wonderful, very helpful and patient. One of the best experiences purchasing furniture. Will be a returning customer
William Roberts
Mar 11, 2023
Great shopping experience and great help from Adam!
Laura Brunelle
Mar 11, 2023
Stephanie was wonderful! So easy for my first experience! Thank you
Stephanie Graham
Mar 09, 2023
Stephanie helped us with everything we needed and was very thorough!
Emily Moellinger
Mar 05, 2023
Wayne at Ashley was an excellent help! We went into the store with an idea of what we wanted and he made it happen. He was extremely nice, helpful and patient as we explored all our options. We would definitely recommend him to all our friends and family!
Jody Geisen
Mar 05, 2023
Store manager is awesome! Did a great job working with us!
Amy Jenny
Mar 05, 2023
My husband and I went into the store today only to look at a new mattress and bedroom furniture. Trey was our salesman and was extremely helpful and made the experience fun! Needless to say, we walked out with a great deal on a new mattress and our first brand new bedroom set! I can’t say enough good things about Trey and Ryan that helped us achieve this! I would highly recommend them both!
Michelle Fortune
Feb 28, 2023
I walked in knowing what I wanted from browsing online, Stephanie was amazing at getting me more information for pricing and delivery. She also made sure that I received the lowest price from price-matching. The whole process only took about 10 minutes and she was very nice and friendly the entire time.
April Ross
Feb 13, 2023
Mandy was a pleasure to work with. She had a bright, positive personality and was beyond helpful. Will definitely be working with her for future needs
Ang Hess
Feb 13, 2023
Mandy Perkins was excellent! Very helpful and not pushy at all. Her concern was for us not the sale. Great personality as well.
walter mace
Feb 13, 2023
Our experience was quick and professional, and we got a got deal and some very nice quality pieces!
April hughes
Feb 12, 2023
Mandy was great to deal with. Her customer service was top notch and was amazing to deal with. She listened to what our needs were and gave us options and an amazing deal on a sofa and loveseat set! Would recommend her to anyone!
B Roberts
Feb 12, 2023
Stephanie was super helpful and answered all of our questions. She wasn’t pushy and helped us select the furniture we wanted. Ryan was extremely helpful with the deal as well and still had time to get groceries for the family.
Debbie Roberts
Feb 12, 2023
Stephanie was amazing. She was very helpful but not “pushy” at all! All the people we encountered were so kind and also fun! Ryan, the general manager, was great also!
Dustin Armstrong
Feb 12, 2023
Zac Krieg was amazing @ Ashley/morris Furniture. Ryan & Mandy helped tremendously. Joe was clutch finalizing details. The deal was easy and we left very happy. Stop and see Zac as soon as you can. Thanks again!
Lisa Stafford
Feb 11, 2023
My husband and I went to look for living room furniture and Trey Shelton listened to our vision and led us to the perfect pieces. He was very friendly and helpful. I would recommend this store and Trey to anyone looking for new furniture.
Robyn Marie
Feb 11, 2023
I will never go anywhere else to buy furniture. Mandy was very knowledgeable, honest and sweet . She gave us a killer deal. Everything we have purchased from Ashley Furniture has been great quality
Scott Whitmon
Feb 11, 2023
Our sales person Mandy was amazing! She helped my wife and I pick out the perfect furniture for our home. Could not have asked for better help.
Beth
Feb 07, 2023
If I could give them zero stars, I would. This has been the absolute worst furniture buying experience I have ever had. Do not shop here. We have had several attempts of them trying to deliver our couches - they have attempted to deliver the wrong color twice and then attempted to deliver broken couches. We purchased these couches in November 2022 and it is February and we STILL don’t have our couches.Even worse is when there are issues with your order - you can’t get ahold of an actual person to fix it. We have literally had to drive over to the actual store and complain each time because no one answers the phone and it’s all automated.Save yourself the headache and look anywhere else but Ashley furniture.
andrew lane
Feb 06, 2023
Mandy was very knowledgeable of the product. Helped us pick the items that would best fit our family and was able to work out details for us. She was open and honest. She was friendly and we enjoyed shopping with her.
Jacob Fletcher
Feb 06, 2023
Stephanie was so helpful helping me find my bedroom set, and saving me money! Wonderful selection and staff. Was treated with so much kindness and patience.
Bethany Anderson
Jan 31, 2023
I ordered a nice farm style table with 4 chairs and a bench. Covid hit, and I never got the bench and the chairs fell apart in months. It’s a waste of $1,200. I’ve called to get a refund or replacement and I get the run around, please don’t buy from this company. Also, I bought my bedroom set from them and my nightstand had a huge hole in it, I didn’t notice it for months. Shame on you Ashley furniture!
Emerald Dunn
Jan 30, 2023
Great customer service ! Ryan the store manager took great care of me .
E
Jan 30, 2023
Treated with respect. Exchange within 3 days of receiving furniture that did not match my decor was a simple transaction.
Joshua Koch
Jan 30, 2023
Purchased a dresser a year ago and it has since fallen apart. Thinking I get what I pay for, I purchased a $3,000 couch for my basement at the end of December and it is broke and I can not use it. They would not let me return it without paying a restocking fee was promised a $300 gift card that I have not received but should have the 3 ruined pieces replaced sometime in February.Update : my furniture was delivered without any flaws but never recieved anything I was promised including assistance from the gentleman that answered my review.
Carolyn Mendell
Jan 29, 2023
Mandy was wonderful to work with! Very helpful! Highly recommended. Please ask for her when you go there.
Jama Curtis
Jan 29, 2023
We bought a living room set today from Mandy. She got us a great deal, and she wasn’t overly pushy. She let us browse and made herself available for questions, but didn’t hover. It was a very pleasant experience.
David Scheibly
Jan 27, 2023
Mandy, Wayne and Ryan took wonderful care of me... Been in several times looking and everyone is friendly, knowledgeable etc.. definitely recommend Mandy and Wayne and Ryan as a Manager! Pleasant experience.
Heather Colemire
Jan 27, 2023
Ordered a bed and was given a date when it would be delivered. They show up to deliver and are missing one of the bed rails. I assume they went back and found it because we get a text and had to get back in line for delivery. Very frustrating when you plan around a delivery.
Timothy Smith
Jan 15, 2023
Mandy is a spectacular saleswoman! She listened to our needs provided details on 3 products my wife and I purchased. Pleasant personality, easy to purchase from with a great person like Mandy!
Cindy S
Jan 15, 2023
We purchased a new bed a week ago Mandy was GREAT! She took the time to explain the differences between the mattresses and made sure we had everything we needed to finally get a good night's sleep. The mattress was delivered quickly and the delivery guys were nice and did thier job quicky and efficiently! I would recommend Mandy for all of your mattress purchases!
james underwood
Jan 07, 2023
Wonderful place to shop David was very helpful and the delivery was outstanding service
brian sawyer
Dec 28, 2022
Selection is large, I could go without the sales people hounding me the whole time.
John Flanery
Dec 22, 2022
Recently went to Ashley furniture in Florence looking for a new sofa. Was told by the sales representative the couch I wanted wouldn’t be in till January of 2023 so I asked if there were any similar. He showed me the higher end version of the sofa I liked and said it would be in by Dec 14th, 2022. With no delays, it is December 22nd, 2022 and it is just now being delivered. Also was told I wouldn’t have a 30 minute notice before the delivery teams arrival because my sales representative didn’t set it up. So now I have to take off work to sit at my home and wait for the three hour window that the couch could arrive in. Lied about delivery date to get me to buy it & bad customer service. Will not be shopping at Ashley again.
Alysha Elmore
Dec 21, 2022
I came into purchase my first couch and Trey was outstanding. He was very helpful and had great customer service!!! Kinsley was awesome as well. Highly recommend.
Robert Lewis
Dec 20, 2022
Nice helpful and best dress know store well every area
Dee Hayes
Dec 20, 2022
Ryan the manager made us feel like we were really valued as a customer. I admire the way he can sit down and resolve an issue that works for both us and him. He is very patient and understanding. My apologies again for my rudeness. Customers should always realize they have feelings too. So treating them with respect also goes a long way. THANKS AGAIN RYAN!
Bruce Hayes
Dec 20, 2022
Ryan at Ashley Furniture is wonderful to work with. My wife and I were upset about an issue on our order. Once we went into the store and met Ryan/manager, he worked quickly to help resolve the issue. He was very fair, patient and understanding. He truly made us feel like valuable customers! Would highly recommend this store in Florence.
Julie Chapman
Dec 17, 2022
Trey and Ryan I enjoyed my experience at Ashley furniture so much today. Got a great deal 60 months same as cash and absolutely beautiful furniture. Thank you so much
Mimi Gray
Dec 04, 2022
Loved the service and support from Ryan Mcilvain in the store.He went above and beyond with serviceWith home delivery.Service & best prices and quality you can’t ask for more than that.Happy customer
Katherine Samples
Nov 28, 2022
ABSOLUTELY SEE STEPHANIE AND RYAN! The best buying experience I've ever had. Went in to buy just a loveseat and found so much more. The prices were right and such a great atmosphere. Would highly recommend to anyone looking for furniture.
Kelly Dawson
Nov 28, 2022
Thank you Stephanie for helping us find the perfect couch! Your knowledge, expertise, and patience made all the difference. Thank you to the General Manager, Ryan, for working with Stephanie to get us the best price on our new sofa and loveseat! Great experience all around!
Cora Byrd
Nov 25, 2022
Wayne at Ashley Furniture was extremely helpful when I went to buy a couch set on Black Friday!
Douglas Wells
Nov 22, 2022
Wayne was patient knowledgeable and not pushy I would recommend him to anyone!
josh rath
Nov 09, 2022
Mandy was great and the biggest reason we decided to purchase from Ashley.
Serai Evans
Nov 09, 2022
Mandy and Shanda at the Florence KY location went above and beyond for us. They made something I dread into a great experience. Both are extremely helpful and willing to answer a hundred questions and never seemed annoyed. If shopping for furniture I recommend Ashley Homestores and these associates.
Tonychristian13 Anthony09
Nov 02, 2022
They love to show you their furniture but when something breaks and it’s under warranty it takes over a year to try to get it fixed I bought my furniture in the beginning of 2021 and I have still yet to get my furniture fixed
Tressia Woodruff
Oct 24, 2022
Mandy is by far the best associate this store has. She went above and beyond to ensure we were satisfied after a myriad of disappointments and untruths by other associates. She truly deserves all the accolades!
Wendy Kittner
Oct 24, 2022
Worked with an amazing lady named Stephanie VanBenschoten. I let her know upon entering the store that I would not be purchasing that day as I was waiting on my closing. This didn’t seem to phase her…she explained that she was there to assist me in helping me to select the best furniture for my needs. She was knowledgeable, professional and an absolute blast to work with. I hate salespeople, they’re always pushy….she was far from it. She sincerely cared about what I was looking for, and took the time to educate me on choosing the best furniture for my new home and my large family (Me, my Hubby, 4 kids, 2 dogs and a cat). I had been to several stores (I’m in customer service, I can tell when someone cares or if they just want to make a sale) she was far and above the most engaging and sincere salesperson I worked with. I can’t wait until we close on our house so I can get everything set up. If you want to work with an honest, caring, insightful designer…look Stephanie up, you won’t be sorry. You can thank me later!
Pamela Coleman
Oct 23, 2022
I called the Florence, KY Ashley Furniture store to inquire about some pieces needed to complete my bedroom furniture set. I spoke with Mandy, who was extremely helpful. She checked the stock, gave me a quote for a great price, and I was able to complete the transaction over the phone with no difficulty. The first piece will be delivered in four days. It was the easiest furniture purchase I ever made. I will definitely return to Ashley Furniture and ask for Mandy!
Brad Bachmann
Oct 19, 2022
Your customer care is absolutely the worst I’ve tried and tried to get a hold of someone my furniture is literally falling apart we’ve had it for two years one person has come out try to repair something and it end up breaking again very dissatisfied I wouldn’t buy a dog house from Ashley
paige Schuliger
Sep 29, 2022
After dealing with delivery issues from the Morris furniture side, I decided to buy from the Ashley side. Mandy was fantastic. She’s very knowledgeable, honest, and made sure things were done right!
Charlie Peterson
Sep 12, 2022
Nice big store lots of choices, Joe the salesman was great. We will be back
Kevin Burton
Sep 05, 2022
Our experience at this Ashley location was incredible because of the customer service we received from Gabby. She was friendly, professional, and diligent. If we purchase more furniture, we will only be using Gabby.
Donald Roenker
Aug 20, 2022
Furniture fair is way better
William Abbott
Aug 12, 2022
Our salesperson was LOGAN MCCOMBS. We can be difficult customers because we ask lots of questions and are very picky. Logan answered all our questions. He found exactly what we were looking for. He found us living room furniture that is super comfortable and made to last a long time. Logan is our guy from now on!
Theresa Primeau
Aug 01, 2022
I am very dissatisfied with the service here. The salesman told us both items were in stock and would be delivered together. Now they are telling us that the one item will be delivered on time but the other one they will have to call us later to tell us when it will be delivered.
Maria Anderson
Jun 29, 2022
We bought furniture. Great customer service. I really like the older man in a grey mustache I just cant remember the name.
Charles Sherman
Jun 13, 2022
They should get a negative 3 stars, walked into place one guy directed me to another guy that guy was on the phone ignore me and another person I'm in there looking around for 5 minutes nobody comes over nobody says anything think they're a bit racist no wonder nobody was in that place customer service sucks they might as well closed down👎👎
Muhammad Awais
Jun 09, 2022
Bad customer service and bad management, will never go again, my furniture came after 4 months everything was broken and wrong. They asked more money for right order, ridiculous
Lisa
Jun 04, 2022
Ordered a new sectional, table with chairs and buffet in early February. We were told by the manager that they were not having any delivery delays and would arrive early April. The table was delivered today. It is not the table we ordered. 4 of the 6 chairs were to arrive but when unboxing only 3 came with 1 broken. WHO knows when our sectional will arrive. They say end of July. Ashley Furniture is a joke. I will never order or recommend them to anyone. They should have been honest.
hagen sweazy
Jun 01, 2022
Ordered a couch in March, said it would be here in April. Never showed and they never called. After two hours on hold, was told it would be here early May. Again, never showed and no communication from Ashley. Went into store and they said early June. Today we got a text asking us to call and schedule delivery. 45 minutes on hold for the rep to tell us only one part of the couch was coming in, and that the other part wouldn’t be here until late July. The rep also told us that it was on us to store the half of the couch that is currently in stock, and that it would just have to sit at our house unusable until the other half came in July. When we said that this was ridiculous and that we wanted our money back, the rep just hung up on us. Go ANYWHERE else.
Ashlee
May 19, 2022
Sales people wouldn't stop following me around. Even after many times of saying that I was just looking to get a price range and was not planning to buy that day. I felt like I was being stalked and wound up just leaving before seeing their whole selection. Will not be returning to buy anything. I will buy from a store that doesn't breathe down a customer's neck while they are browsing.