What Is CVS?
Founded in 1963, CVS is the largest pharmacy chain in the United States. Headquartered in Woonsocket, Rhode Island they have 9,600 locations in the United States. In addition to pharmacy services, they carry some groceries, and cosmetics, offer photo processing, and walk-in clinics where customers can receive vaccines and general medical treatment. CVS has a number of career opportunities. From pharmacists and pharmacy technicians, analytics, customer care, and in their corporate office, to name a few. There are internship opportunities, and programs for recent graduates. Rated one of the 50 Most Innovative Companies, CVS offers benefits that include:
- Medical and dental coverage
- Health savings account
- Tuition reimbursem*nt
- Adoption Assistance
- Stock options
- Store discounts
What Is CVS’ Hiring Process?
Application
The first step in the hiring process is to fill out an application online. Their website provides a list of open positions, and a link to apply for that job. You are able to search for jobs by either title or location. When you click the link to apply, they will ask for permission to contact you through SMS and to create an online profile before you can continue with the application.
CVS Online Assessment Tests
Job-seekers will be given online assessment tests at the time of application. There may be some skills-based tests required for certain positions. All applicants can expect the assessment tests to consist of a mix of Kronos psychometric and skills-based tests. The assessment tests include:
- Personality test – This is a multiple-choice test used to determine how well the applicant’s personality suits the position they are applying for. The questions are usually presented in a “strongly agree”, “agree”, or “disagree” format and some may ask you to pick the best choice from the options presented.
- Math test – In addition to the personality test, applicants for some positions, such as pharmacy tech, will be required to take a math skills test. It covers basic math such as addition and subtraction.
- Pharmacy technicians will also be required to take a test on proper measuring and dosing.
Virtual Job Tryout
At the same time as the online assessment test, CVS also requires a Virtual Job-Tryout. The Shaker Virtual Job-Tryout is designed to screen the potential employee’s performance to determine their suitability for the job. You can expect:
- A Realistic Job Preview – This section describes the job and the conditions. Explains the rules and the setting, and the type of interactions you will have with clients and customers. This portion is purely informational and is meant to help you determine if the job is a good fit for you.
- A Situational Judgment Test (SJT) – The SJT test will ask questions directly related to the job you have applied for, to help determine how you can handle the role. This test is not multiple-choice, you must come up with your own answers.
- Data Accuracy – This text examines how well you enter and check information, such as cross-checking medication bottles or managing inventory.
- Drivers – This section will present you with two options, and you must pick the one that most closely matches the work environment you prefer. This is meant to determine the things that drive and motivate you.
- Tell Us Your Story – You will be given a chance to expand on the things in your resume. The questions go into detail about your job experience, education, and any outside activities you may be a part of.
- Work Styles – This is the longest section. You will be presented with two options and must choose which most closely matches your work style.
CVS Interviews
If you are chosen for an interview you will be called by a recruiter to set up an initial phone screening, or video interview. These are usually quite short and are meant to evaluate your interest in the position, and how well you communicate. If the phone interview goes well, you will be asked to come in for an in-person interview. The in-person interview will last between 20 and 30 minutes. This will go more in-depth into job experience and work history.
FAQ
- How can you determine if you were successful in the CVS VJT?
Successful completion of the CVS VJT is indicated by receiving an invitation for an interview at the store where you applied. In contrast, if you do not pass the VJT, your application will be updated to a status indicating ‘denied’. - What does the “reviewed” status signify on a job application?
The “reviewed” status on a job application simply indicates that your application has been examined. However, this does not imply either a rejection or progression to the interview phase. - How long does the CVS Virtual Job Tryout take?
The duration of the CVS online employment simulation varies, typically ranging from 20 to 60 minutes to finish all the necessary parts.
Common Interview Questions & Answers at CVS
- How do you define ‘outstanding customer service’?
CVS places a high emphasis on outstanding customer service. The interviewer is interested in your perception of what constitutes exceptional service to customers.
A particularly effective response would include references to CVS’s fundamental values. Demonstrating alignment with these values can significantly enhance your candidacy, potentially tipping the scales in your favor for a job offer.
Example Answer:
“For me, outstanding customer service is rooted in empathy. Without understanding the customer’s true needs, their queries, or the reasons behind their frustration, it is challenging to address their concerns effectively. Empathy allows you to view the situation from their perspective, which is often crucial.
Moreover, outstanding customer service involves going the extra mile while maintaining a cheerful demeanor. This approach not only meets but often exceeds customer expectations, ensuring that interactions remain both enjoyable and professional.” - What attracted you to a role in the retail industry?
Retail is a demanding field, and hiring managers are curious about what drives your interest in this sector. Instead of focusing on aspects like job availability or flexible hours, it is more beneficial to discuss why you feel suited for retail. This approach allows you to highlight skills and qualities that make you an ideal candidate.
Optional Answer:
“I was drawn to retail as it presents an opportunity to assist people in their everyday tasks. It is a chance to make their day brighter, ensuring their errands and tasks are as enjoyable as possible.
Additionally, my proficiency in math aids in efficient cash handling, especially during busy periods. My patience also equips me to deal with difficult customers effectively, a trait I find invaluable in retail positions.” - How would you manage a situation with an upset customer?
Dealing with dissatisfied customers is a common occurrence in retail. The interviewer wants to ensure you have the skills to manage such situations professionally.
There are two approaches to this answer. If you have prior experience with upset customers, share that. Otherwise, describe the strategies you would employ. Both approaches are valid, so select the one that best matches your experience.
Optional Response:
“In my previous retail position, I developed a strategy for addressing upset customers effectively. Initially, I focused on understanding the core issue, employing active listening as my primary tool. After hearing their concerns, I restated them for clarity and asked further questions, if necessary, to identify the root cause.
Then, I discuss potential solutions with the customer. The specifics vary depending on the issue, but the objective is always a seamless resolution.
If I can provide the solution directly, I proceed with their agreement. If not, I consult with a manager to determine the next steps, ensuring the customer’s needs are ultimately met, and they leave with a positive impression.”
How to Prepare for CVS Online Assessment and Virtual Job-Tryout?
The online assessment and Virtual Job-Tryout are vital to moving on to the interviews. Practice math and dosing skills if applying for a pharmacy technician position. The personality test is used to determine how well you fit into the company, as well as test your ethics, most questions will have common sense answers, but also be familiar with what CVS expects from their employees. Be sure to take the test in a quiet place where you will be uninterrupted. The tests are untimed, but focusing will help you ensure your accuracy. Carefully read the instructions so you know exactly what you are doing. The Virtual Job-Tryout usually takes about an hour, make time to take it all at once. Proper preparation will ensure that you catch the eye of the recruiters, and make it all the way to a job offer.
Comprehensive Practice for CVS’s Tests
